If Goods are returned within 7 days from the date of purchase, we shall offer an Exchange, Credit Note, or Refund of the invoice value, provided the following conditions are maintained:
- Goods are in working condition,
- Goods are free from any Scratch or Damage,
- Goods are NOT opened OR repacked in the Original Packing/ Box,
- Goods are un-used and NOT installed,
- All spare parts & accessories are returned in original packing along with the Packed Items.
- Original Invoice is mandatory for the Exchange / Credit Note / Refund.
- If the ordered items are not in stock or damaged pieces before releasing from the warehouse, a Refund Process will take 7-10 working days thru Bank Transfer.
- Items that have been delivered, yet by whatsoever reason wants to return, a Credit Note will be provided with no expiry and Shipping Charges is applicable.
UNDER NO CIRCUMSTANCES, we shall be able to honor any request for Exchange / Refunds Or Credit Note if the above points are not followed.
NO Exchange / NO Refund, or NO Credit Note for:
- Chandeliers and Decoration Lights,
- On Sale Items,
- Display Products,
- Last Piece Goods.
Patrons are requested to check the quality, working condition of the items, during purchase and after the delivery, to avoid any inconvenience.
If any damage is not reported during purchase & delivery, we shall not be liable to offer any Exchange, Credit note or Refund.
- After receiving the goods, if the customer didn't like the quality. The customer should immediately return to the delivery team, otherwise, we will deduct 25% from the total amount and the balance will be given as a Credit Note to be used for the next order (Exceptional Cases will be refunded) and the delivery charge will be paid by the customer.
- For bulk orders or projects, if the above Terms and Conditions are met, a 30% deduction from the amount paid should be charged with the AED100-AED200 delivery charge and a credit note will be provided.
- Credit Note can be only redeemed within 6months on the Website, not in the showroom.
To report for a Return/Refund/Credit Note concern, please ping us on WhatsApp at 052 777 0282 or call 04 330 3327. Your satisfaction is our priority.