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RETURN / REFUND POLICY

If Goods are returned within 14 days from the date of purchase, we shall offer Exchange, Credit note or Refund of the invoice value, provided the following conditions are maintained:

  • Goods are in working condition,
  • Goods are free from any Scratch or Damage,
  • Goods are NOT opened OR repacked in the Original Packing,
  • Goods are un-used and NOT installed,
  • All spare parts & accessories are returned in original packing along with the Packed Items.

Original Invoice is mandatory for the Exchange / Credit note / RefundUNDER NO CIRCUMSTANCES, we shall be able to honor any request for Exchange / Refunds Or Credit Note if the above points are not followed.

NO Exchange / Credit Note Or Refund, for Made to Measure products like customized Chandeliers, decoration lights.

Patrons are requested to check the quality, working condition of the items, during purchase and after installation, to avoid any inconvenience.

If any damage is not reported during purchase & installation, we shall not be liable to offer any Exchange, Credit note or Refund.

If the delivery is returned after confirming by customer, delivery charges will be paid by customer of AED 100

Note:

After receiving the goods, if the customer didn't like the quality. Customer should immediately return to the delivery team, otherwise we will deduct 25% from the total amount and balance will be given as a Credit Note to be used for the next order (Exceptional Cases will be refunded).

Goods Purchase during sale time and display piece are not returnable.

Credit Note can be only used on Website. Not in the Showroom.

Refunds will be done only through the Original Mode of Payment.